Changelog

A new Promotion tab in Settings gives you a ready-to-use signage kit for each tour. You can download print-ready PDFs in four formats — A-frame poster, gallery poster, table tent, and a stop chip sheet — along with copy snippets and a launch checklist to help you get your tour in front of visitors.

Address suggestions from Google Places now work properly when typing in dialogs — previously they appeared but could only be selected with the keyboard. Clicking a suggestion now works as expected.

Organizations with multiple physical locations can now manage each venue separately. Content, publishing, and analytics are scoped per venue, so a brand operating several sites (e.g. Amsterdam, Barcelona, and London) can keep everything neatly separated under one account. Single-venue organizations see no change.

You can now set a brand accent color for your organization (Settings → Organization → Brand). The color is applied to your visitor-facing tour pages, giving guests a more on-brand experience.

Export options are now available directly from stop row menus and the bulk-action toolbar on the stops page, replacing the previous audio-only download option with the full Export action.

You can now export a tour or individual stops as a ZIP file containing scripts for each language, audio files, images, and a metadata summary. The export also includes a Bloomberg Connects mapping file, making it easy to hand off content for Bloomberg Connects integrations. A staleness indicator in the manifest flags any content that may be out of date.

Visitor text chat now maintains context across the full conversation, so follow-up questions are answered with awareness of what was already discussed rather than treating each message as a fresh query.

The explore page now shows the "Every object has something to say." headline again above the search bar.

Accessibility improvements across the visitor app now meet WCAG 2.1/2.2 AA standards, making the experience work better for visitors using screen readers, keyboard navigation, or other assistive technologies.

Text files in the file drawer now display in a properly sized, scrollable view instead of stretching the page, and file contents load correctly without errors.

Send a private contributor link to an artist, curator, or subject-matter expert so they can record or upload narration for a specific stop — no Convo account needed. Generate the link from the stop page and share it directly; their recording is attached to the stop once submitted.

You can now paste or type text directly into the file upload dialog instead of uploading a file. Great for adding notes, descriptions, or any reference content without needing to create a separate document first.

Text-based reference files (including anything you've pasted in) can now be edited directly inside the file drawer — just make your changes and save, without re-uploading.

The audio upload/record control is now visible on brand-new blank stops, so you can upload or record narration straight away — the audio will be transcribed and used to fill in the script automatically.

The visitor app now meets WCAG 2.1/2.2 AA accessibility standards. Screen readers receive proper labels and live announcements throughout the audio player, chat, voice, and sign-in screens; color contrast has been improved across the interface; and full keyboard navigation is supported throughout the app.

Microphone access now works correctly on the contributor recording page — visitors sent a contributor link can record without being blocked by a browser permissions error.

Newly created stops now appear instantly in your tour and open automatically for editing — no more needing to refresh the page to see them.

You can now upload a real human recording as the narration for any stop. On the stop page, use the new Audio menu to upload an audio file; it is automatically transcribed and set as the stop's script, so translations and voices in other languages update from it just like normal.

The headline

The app tagline is now translated into all supported languages rather than always appearing in English.

The

The welcoming headline "Every object has something to say." is restored on the explore page, so visitors see the expected introduction when they first land on the tour.

A network hiccup or an app update no longer leaves visitors on a blank error screen. The app now detects the problem and reloads automatically.

Tour names, stop names, and descriptions are now automatically translated into visitor languages when you publish a tour, so visitors always see content in their preferred language without any extra steps.

The entire visitor interface — buttons, menus, labels, and the explore page — now automatically appears in the visitor's browser language. French, German, Spanish, Italian, and English are supported, with no action needed from guests. QR code links continue to work as before.

Welcome emails are no longer sent twice when subscribing with a card.

You can now cancel or resume your plan directly from the Plan & Billing tab without visiting the Stripe portal.

Clicking a file now opens a slide-out drawer with preview, details, and actions — consistent with the Tours and Collection experience.

The supported language catalog has expanded from 11 to 40 languages, including right-to-left languages like Arabic and Hebrew.

Large CSV imports are now processed in chunks with a live progress bar, so big collections import reliably without timing out. You can also mark items as scannable during import.

Exhibitions are now searchable and navigable from the command palette (⌘K / Ctrl+K).

When creating a tour from an exhibition, you can now set the tour name before it's created (defaults to the exhibition name).

The app now supports 40 languages. Tours written in right-to-left languages (such as Arabic or Hebrew) now display with the correct right-to-left text layout.

Creating a new stop now opens it directly in the slide-out drawer, and clicking any stop on the All Stops page opens the drawer instead of navigating away.

The

The explore page now shows the headline "Every object has something to say." again above the search bar, restoring the welcoming introduction visitors see when they first browse the tour collection.

Guide answers now display formatted text correctly — bold, italic, bullet lists, and links appear as intended instead of showing raw punctuation marks.

The Studio plan's tour limit now counts only published tours, not drafts — unpublishing a tour correctly frees a slot for a new one.

Files with special characters (accents, dashes, non-Latin characters) in their names can now be previewed and downloaded without errors.

The Exhibitions table no longer stretches past the viewport when an exhibition has a long name or description.

Visitor analytics events are now correctly recorded — both anonymous and signed-in visitor events were being rejected due to a policy drift.

Stops can now be removed from the floor-plan map correctly, and dragging markers to reposition them is more responsive.

The language picker during onboarding now scrolls within a fixed-height box so the Back and Continue buttons are always reachable.

Upgrading to a paid plan no longer fails at checkout. A misconfiguration could cause the payment page to return an error when attempting to subscribe — this is now resolved.

Resuming a tour no longer causes audio to briefly restart from the beginning before jumping to the saved position.

The sign-in screen now recovers automatically if the verification step encounters a transient network issue, rather than getting stuck.

The "Read in full" link for stop transcripts is now always shown, and the chat panel no longer has an unwanted gap between the header and the message list.

Analytics and the activity log now track exhibition views and collection item views alongside tour and stop events.

Collection item rows in the Q&A Audit now show the item's image thumbnail for easier identification.

Content staleness now cascades correctly through the pipeline: updating your English script marks translations and audio as out-of-date, so the one-click update covers the full chain.

Manually edited translations are now protected — regenerating audio no longer overwrites scripts you've customized by hand.

Tour and stop creation limits now correctly reflect your current plan — a prior billing update had left some limit checks reading outdated values.

Tours from inactive or lapsed accounts now correctly stop loading for visitors, so QR codes no longer serve content after an account has been deactivated or not renewed.

The sign-in page now includes bot protection to keep automated signups off the platform.

A 30-day cardless pilot is available — start authoring immediately and activate your pilot from the Plan & Billing tab when you're ready, so you don't burn trial days during initial setup.

After cancelling a plan, the billing tab now correctly shows "Ends [date]" instead of "Renews [date]."

Publishing tours was incorrectly blocked for some paid accounts after the billing system update — publishing now works correctly for all active subscribers.

Switching between monthly and annual billing now takes you directly to the confirmation step in the billing portal instead of a dead-end landing page.

The dashboard greeting (Good morning / afternoon / evening) and date now correctly reflect your local time instead of the server's UTC clock.

PDF files now preview correctly inside the portal — they were previously blocked from loading in the preview panel.

Sign-in stopped working after a security update to the authentication system — visitors can now sign in reliably again.

Signed-in visitors sometimes saw a blank page or an endless loading spinner when opening an exhibition. The page now loads correctly without needing a hard refresh.

Self-serve billing is now available — choose from Studio, Institution, or Enterprise plans with a 30-day free trial. ACH bank transfer is supported alongside card payments.

The Plan & Billing settings tab has been redesigned with clearer plan details, trial status, and billing interval information.

Visitor Q&A chat and voice can now be scoped to a single collection item or the whole collection, not just a tour stop — so visitors asking about a specific artwork get focused answers.

Visitors can now scan or photograph a museum object using their phone camera to instantly identify it and jump straight to its audio content and information.

Individual pages for collection items and exhibitions are now available in the visitor app, giving guests a dedicated place to explore details and listen to related content.

Visitors can now ask the AI questions on item and exhibition pages — not just during an audio tour. Both text and voice conversation are supported.

The Q&A Audit now shows which exhibition item or collection a conversation was about, and lets you filter by subject type.

The AI visitor guide now draws on your published tours and current exhibitions when answering questions like "where do I start" or "what's on right now."

The audio tour player no longer stutters or briefly restarts at the beginning when listening in a non-English language.

Refreshed visual design across tours, item pages, exhibitions, the organisation guide bar, chat, and voice — including a sign-in/sign-out menu in the header and cleaner section layouts throughout.

The "Every object has something to say." headline is back on the explore page.

Visitors opening an audio tour for the first time no longer get stuck on an infinite loading spinner.

Scanning an object now reliably returns a result instead of incorrectly showing

On mobile, the page background no longer flashes through a gap at the bottom of the screen when the browser address bar slides in or out.

Clicking a tour on the Tours list now opens a slide-out drawer on the right, so you can view stops, edit details, and check status without leaving the list.

Clicking a collection item now opens it in a slide-out drawer, letting you page through items without navigating away from the list.

A new Exhibitions page lets you create and manage exhibitions — add items, link tours, set dates, and view everything in a slide-out drawer.

The Insights section has been redesigned: Q&A Audit and Q&A Reports are now separate pages under a collapsible Insights menu, with improved filter controls using consistent dropdown selectors.

Importing collection items with images no longer fails intermittently — the import now automatically retries image downloads that are temporarily rate-limited by the source server.

Tours, Stops, Collection, and Files list pages now show on-brand empty states with a helpful description and a direct action button when no content exists yet — no more plain gray placeholders.

Tour generation progress now shows real script and audio counts (e.g. "8 / 15") instead of a placeholder, and cycles through helpful tips while you wait.

The Audio Preview modal has been fully redesigned — cleaner layout with script text alongside the audio player, language switcher, and playback controls.

The Create Stop dialog has been redesigned to match the Tour Generator style, with clearer step headings and choice cards.

The Tour Overview and Maps tabs now use a two-card layout, making cover image and metadata easier to find and edit.

The Tours list now shows status directly on each row (no separate column needed), and the non-functional Filter button has been removed.

Stop and tour pages with many stops now load content status significantly faster — status is fetched in one batch request instead of one per stop.

Tours that got stuck in a permanent "Generating" state (due to a server interruption) now automatically recover instead of staying frozen.

QR codes and visitor preview links now always point to the correct visitor app address.

Analytics day and week buckets now align to your local calendar — "today" was sometimes showing yesterday's data for venues west of UTC.

Audio generation was intermittently failing on some server environments; it now runs reliably without depending on a self-call that could time out.

Navigating to the Analytics page no longer briefly flashes a loading skeleton every time.

The Convo app icon shown in browser tabs and on home screens has been updated to match the current Convo branding.

Analytics dashboard now shows accurate visitor counts and KPIs for busy tours. Previously, organisations with a lot of activity could see zeros and –100% change figures on the dashboard even when visitors were actively using their tours.

Visitor activity (tour plays, stop listens) now correctly appears in your analytics dashboard and activity feed. Events were previously being recorded without the necessary organisation link, making them invisible in all admin views.

The reference files upload area now correctly states the 4 MB file size limit, instead of incorrectly showing 25 MB.

Suggested conversation starters in the chat are now the custom prompts set by your team for each stop, rather than generic default questions.

The language picker is now visible to all visitors scanning a QR code. Previously, guests could not see language options even when multiple languages were available on a tour.

Tour narration now automatically pauses when a visitor opens the chat or voice conversation, so the audio no longer talks over their question.

Buttons and images throughout the visitor experience now have softly rounded corners for a more polished look.

Narration now pauses automatically when a visitor opens text or voice chat, so the audio guide and the AI conversation no longer talk over each other.

Bulk audio generation now reliably produces voiceovers for every stop in a tour.

Tour creation handles duplicate names and occasional third-party service hiccups gracefully instead of failing.

Translations no longer get stuck retranslating or drop the end of longer scripts.

Deleting an organization from settings now works correctly.

Fixed a glitch where the first tap of play could trigger playback twice.

A slide-in stop editor opens right on the tour page, so you can review and edit a stop's script and chat with the AI without leaving the page.

Polished the stop editor — the script stays readable in dark mode, the floating chat no longer covers your text, and rows respond more cleanly to clicks.

Clearer guidance and validation when an upload is too large, so you find out before the upload fails (limit is 4 MB).

Preview the contents of a reference file directly in the manage window before using it.

See a side-by-side diff of unsaved script changes so you can review edits before saving.

Upgraded the AI tour generator and script assistant for higher-quality drafts and edits.

Years like "1920" are no longer mistaken for list numbers when formatting scripts.

Cleaned up translated scripts so they no longer include stray intro text or odd bold list markers.

Fresh stops now show a clear "Play audio" label on the listen button.

Visitors can now point their camera at an object or upload an image and ask the AI about it during a voice conversation.

Refreshed the overall look and feel across the portal — sidebar, dashboard, search, onboarding, sign-in, and the tour generator.

Invitation emails are cleaner and more likely to land in the inbox.

Refreshed the look with a new brand typeface, wordmark, and clearer browse-and-explore copy.

Polished the mobile experience with a full-screen view, redesigned Ask and Voice buttons, and a smoother voice conversation flow.

New visitor Q&A Insights tab surfaces the themes visitors ask about, gaps in your tour content, and a plain-language takeaway, with a redesigned memo and the ability to flag entries.

Voice conversations now pick up where you left off when you return to the same stop on a tour.

Activity and Insights are now separate sections in the sidebar, each with its own focused view.

Major improvements to the live visitor voice assistant — it stays responsive, grounds answers in your tour materials, and sounds more natural.

Refreshed editorial styling for the stop editor.

Translated scripts are no longer incorrectly numbered.

Rolled out the Convo Studio rebrand across the portal, including refreshed tables, status filters, and page layouts.

Rebranded the player with the new "In Conversation" look and feel.

Fixed the search bar behavior while scrolling on the explore screen.

Added a language switcher button so visitors can change their tour language right from the player, and tidied the sign-in screen and content layout.

Added an on-screen transcript of the narration, automatic progress tracking so visitors can pick up where they left off, lock-screen playback controls, and the ability to share a tour.

Better, higher-quality translations from an upgraded AI model.

Stops automatically renumber in order after you delete one, and the status button no longer flickers.

Fixed the floor plan to display full width with correctly aligned location markers, and fixed the progress bar to span the full width.

Visitors on tour and organization landing pages can now choose to continue in their web browser.

Published tours load their stops and scripts correctly for visitors.

Visitors can now browse and take tours without signing in first.

Made the progress bar draggable so visitors can scrub to any point in the narration.

Initial release of the in-browser audio tour player with AI chat.